Heather L. Shaw
gryffyn@pacbell.net
EDUCATION
1991-1996 Franklin College of Indiana Bachelor of Arts/English
SKILLS
COMPUTER/WORD PROCESSING
• Experience working in Word Perfect 6.0, Microsoft Word 5.1a/6.0/7.0/98, Microsoft Excel, Microsoft Schedule and Outlook, Ichat, Vantive, Paperport, FreeAgent, Netscape 3.0/4.0 - including Netscape Mail, Eudora 1.5.1 and EudoraPro, Macintosh IIsi, PowerMac, Windows 95 and Windows NT environments. Able to write in HTML and have created personal homepage at http://home.pacbell.net/gryffyn
CUSTOMER SERVICE
• Maintaining customer satisfaction, resolving problems early, tracking down and providing information.
EDITING/WRITING
• Typing and proofreading pre-written office correspondence, writing business letters, faxes and memos, transcribing from taped interviews, editing literary publications, researching and writing academic papers, writing magazine articles and advertising materials, writing poetry and short fiction.
RELEVANT EXPERIENCE
PROJECT PLANNING AND COORDINATION
• Helped set up, organize and manage office in new recycling plant, including recreating and updating many company forms using Excel. Researched and/or obtained: Coffee service, interior decorations, office furniture and supplies and yard maintenance.
• Reorganized, updated and maintained all purchasing at plant. Put together employee files, took over responsibility for hiring forms and enrollment in health insurance as well as timecards for payroll. Kept daily logs of plant production and shipping. Dealt with Union correspondence and records.
• Acted in many shows. Have written and directed own material several times. Constructed, organized and maintained costumes as well as helped with quick costume changes and costume placement.
CUSTOMER SERVICE
• Provided phone support and answered internet billing and some technical questions for busy ISP.
• Answered secured-entry door and 5-line phone system for busy recycling plant office. Maintained customer satisfaction and answered employee questions regarding payroll and benefits.
• Provided customer service and entertainment assisting with hand-made jewelry while in character at Northern Renaissance Faire. Custom fit necklaces and took orders for restringing.
• Maintained customer satisfaction while waiting tables and running register in busy restaurants.
• Monitored behavior in and taught classrooms full of children as a substitute teacher.
• Videotaped weddings and performed taped guest interviews at receptions.
EDITING AND WRITING
• Apogee Poetry Editor - Solicited entries, selected poetry and laid out literary magazine.
• Poetry, short fiction, art and music reviews, freelance articles and features, published.
• Have written business letters, faxes, purchase orders, memos and working Excel charts as well as various college essays, assignments and research papers.
• Have written and performed poetry and short fiction in front of large audiences, including Lollapalooza's Poetry Tent.
• Continually writing, submitting and tracking own fiction and articles to magazines and anthologies. Have sold one story, Feeding Time at the Ego Zoo, to an upcoming anthology, Maiden Voyage.
REFERENCES
Available upon request.
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